Shipping policy

SHIPPING POLICY

Last updated: 16 August 2026

1. WHERE WE SHIP

Supplexon ships anywhere in the Arab Republic of Egypt. We do not
currently ship internationally.

2. SHIPPING PARTNER

All orders are fulfilled by Bosta, one of Egypt's leading logistics
providers. Once your order is dispatched, you will receive a
tracking link via SMS.

3. SHIPPING FEES

- Flat rate: 80 EGP per order to any governorate
- FREE SHIPPING on orders over 2,099 EGP

4. DELIVERY TIME

- Cairo & Giza: 1–2 business days
- Alexandria & Delta: 2–3 business days
- Upper Egypt & other governorates: 3–5 business days

Delivery times are estimates. Supplexon is not responsible for delays
caused by:
- Bosta or the courier
- Public holidays or religious observances (Ramadan, Eid, etc.)
- Weather, road closures, or force majeure events
- Incorrect address, wrong phone number, or unreachable customer

5. ORDER PROCESSING

- Orders placed before 2:00 PM EEST are processed the same business day.
- Orders placed after 2:00 PM are processed the next business day.
- We do not process orders on Fridays or public holidays.

6. PAYMENT METHODS

- Cash on Delivery (COD) — pay when your order arrives
- Online prepayment — credit/debit card, wallets via Paymob and
  Shopify Payments (secure and encrypted)

Prepaid orders are prioritized and may ship faster.

7. DELIVERY ATTEMPTS

Bosta will attempt delivery up to 3 times. If you are unreachable or
unable to receive the package after 3 attempts, the order will be
returned to us. See our Refund & Return Policy for how return-to-
origin cases are handled — you will be charged the courier's
round-trip fee.

8. WRONG ADDRESS OR CONTACT INFO

You are responsible for providing an accurate delivery address and
a valid phone number. If the package is misdelivered or lost due to
incorrect information you provided, Supplexon is not liable.

Please double-check your details at checkout.

9. LOST OR STOLEN PACKAGES

If Bosta marks your package as delivered but you did not receive it:
- Contact us within 48 hours of the delivery notification.
- We will open an investigation with Bosta.
- Resolution depends on Bosta's findings. Supplexon is not
  automatically liable for packages Bosta confirms as delivered.

10. RECEIVING YOUR ORDER

Please inspect your package upon delivery. If it appears damaged,
tampered with, or opened:
- Do NOT accept the package. Ask the courier to note the issue.
- Contact us within 24 hours with photos.

Accepting a visibly damaged package waives your right to claim
shipping damage.