Refund policy
REFUND & RETURN POLICY
Last updated: 16 August 2026
We want you to be satisfied with your Supplexon purchase. This
policy explains when and how you can return an item.
1. RETURN WINDOW
You have 14 calendar days from the delivery date to request a
return. Requests after 14 days will not be accepted — no exceptions.
2. CONDITIONS FOR A VALID RETURN
To be eligible for return, the item MUST be:
- Unused, unworn, and in the same condition you received it
- Free of any signs of wear, sweat, odor, hair, dust, or damage
- In its original packaging with all tags, labels, and hygiene
seals intact
- Accompanied by proof of purchase (order number)
We reserve the right to REFUSE a return if any of the following
apply:
- Item shows signs of use, washing, sweat, odor, or damage
- Original packaging is missing, torn, or altered
- Tags, labels, or hygiene seals have been removed or broken
- Return request is made after the 14-day window
- Item was marked as final sale, clearance, or purchased with a
promotional code labeled "no returns"
- Item is a bundle where any single piece has been used, is missing,
or has damaged packaging
- Return is not accompanied by proof of purchase
For hygiene reasons, once a compression garment or support has been
worn against skin, it cannot be returned unless it is defective.
3. WHO PAYS RETURN SHIPPING
DEFECTIVE, WRONG, OR DAMAGED ON ARRIVAL:
→ Supplexon covers return shipping in full. You must notify us
within 48 hours of delivery and provide photo/video evidence.
CHANGE OF MIND, WRONG SIZE, OR "NO LONGER WANTED":
→ Customer pays return shipping. The cost will be deducted from
your refund. Original shipping fees paid at checkout are also
non-refundable.
4. REFUSED DELIVERY / PACKAGE REFUSAL (IMPORTANT)
If you refuse to accept your package when the courier attempts
delivery, or if you are unreachable after 3 delivery attempts
and the package is returned to us:
→ An 80 EGP courier fee will be charged for the round-trip shipping.
→ This fee is collected automatically by our shipping partner (Bosta)
through their FlexShip service, or deducted from any refund on
prepaid orders.
→ Repeat offenders (2 or more refused orders) will be blacklisted
and blocked from placing future orders on the Site.
By placing an order, you agree to this refusal fee. Please ensure
you can receive your package before ordering.
5. HOW TO REQUEST A RETURN
Step 1: Email Supplexon@gmail.com or WhatsApp +20 106 061 6005
within 14 days of delivery.
Step 2: Include: your order number, reason for return, and clear
photos of the item AND packaging (mandatory for defective
or wrong items).
Step 3: We will review and respond within 2 business days.
Step 4: If approved, we will send instructions for returning the
item via Bosta.
Step 5: DO NOT ship any item back without written approval.
Unauthorized returns will not be accepted and no refund
will be issued.
6. INSPECTION & APPROVAL
Once we receive the returned item:
- We will inspect it within 3 business days.
- If it meets return conditions, your refund will be processed.
- If it does NOT meet conditions, we will contact you. The item
can be shipped back to you at your expense, or we will discard
it after 14 days if we receive no response.
7. REFUND METHOD
You may choose one of the following:
Option A — Original payment method
Refund to your card or wallet: 5–10 business days
Bank transfer for COD orders: 3–5 business days after we receive
your bank details
Option B — Store credit
100% of the refund amount as a discount code
Processed within 3 business days of return receipt
Valid for 90 days on any product on the Site
Option C — Exchange for a different product
Equal or lesser value: any price difference is forfeited
Higher value: you must place a new order and return the original
Subject to product availability
Notes:
- Original shipping fees (paid by customer) are non-refundable.
- Return shipping fees (in change-of-mind cases) are non-refundable.
- Refused-delivery fees (80 EGP) are non-refundable.
- Discount code value used on the original order is deducted from
the refund amount.
8. NON-RETURNABLE ITEMS
The following cannot be returned under any circumstances:
- Items marked "Final Sale" or "No Returns"
- Items damaged by misuse, improper washing, or normal wear and tear
- Free gift items received with an order
- Items with broken or missing hygiene seals
- Bundles missing any component
9. DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged, defective, or wrong:
- Contact us within 48 hours of delivery with clear photos of the
product, packaging, and shipping label.
- We will send a replacement at no cost OR issue a full refund
(your choice).
- Do NOT dispose of the item until we confirm the resolution.
Claims made after 48 hours of delivery for damaged items will be
treated as change-of-mind returns.
10. WARRANTY
All products carry a manufacturer defect warranty for 14 days from
delivery. This warranty covers only manufacturing defects. It does
NOT cover:
- Normal wear and tear
- Damage from improper use, washing, or storage
- Damage from accidents, negligence, or third parties
- Stretching, loss of elasticity, or fading over time
- Damage from use outside the product's intended purpose
11. RIGHT TO REFUSE
Supplexon reserves the right to refuse any return, refund, or
exchange request that does not meet the conditions of this policy.
This right is exercised at our sole discretion.
12. CHARGEBACKS & DISPUTES
If you dispute a charge with your bank or payment provider without
first contacting us to resolve the issue, we reserve the right to:
- Cancel any pending or future orders from you
- Blacklist your account, email, phone, and address
- Provide evidence to the bank to contest the chargeback
Please contact us first — most issues can be resolved directly and
faster than a bank dispute.
13. CHANGES TO THIS POLICY
We reserve the right to modify this policy at any time. Terms in
effect at the time of your purchase will govern your return.
CONTACT
Supplexon
Email: Supplexon@gmail.com
WhatsApp: +20 106 061 6005
Instagram: @supplexon
Hours: Sunday–Thursday, 10 AM – 8 PM EEST
Address: Sheraton Heliopolis, Cairo, Egypt
(Operations only — not open for customer visits)
