Exchange Policy

EXCHANGE POLICY

Last updated: 16 August 2026

Supplexon does NOT offer direct exchanges.

If you wish to receive a different product, size, or bundle:

Step 1: Return the original item per our Refund & Return Policy.
Step 2: Wait for your refund or store credit to process.
Step 3: Place a new order for the item you want.

WHY WE DON'T DO DIRECT EXCHANGES

Direct exchanges create logistical complications with our courier
partner (Bosta) that often result in:
- Longer wait times for customers
- Lost or damaged packages in transit swaps
- Confusion between the original and replacement order
- Refund and inventory reconciliation errors

Our return-then-reorder process is faster, cleaner, and gives you
the flexibility to pick any product on the Site — not just the
same category or price.

FAST-TRACK TIP

If you choose STORE CREDIT as your refund method:
- Store credit is issued within 3 business days of us receiving
  your return (much faster than a bank refund)
- 100% of your refund amount is credited (minus return shipping
  if the return is change-of-mind)
- Valid for 90 days on any product on the Site
- Use it immediately to place your new order

This is the fastest path to getting the replacement item you want.

EXCEPTION — DEFECTIVE, DAMAGED, OR WRONG ITEMS

If your item arrives defective, damaged, or is the wrong product,
we will ship you a replacement at no cost and cover return shipping
of the original. You must:
- Contact us within 48 hours of delivery
- Provide clear photos of the item, packaging, and shipping label

Full details are in our Refund & Return Policy.

WHAT IS NOT AN EXCHANGE

The following are NOT eligible for the replacement process, even
in defective-item cases:
- Change of mind after the item has been worn or used
- Wrong size purchased due to customer error
- Color or model preference change
- Items outside the 14-day return window

These fall under the standard Refund & Return Policy — return the
item and place a new order.

CONTACT

Supplexon
Email: Supplexon@gmail.com
WhatsApp: +20 106 061 6005
Instagram: @supplexon
Hours: Sunday–Thursday, 10 AM – 8 PM EEST
Address: Sheraton Heliopolis, Cairo, Egypt
(Operations only — not open for customer visits)